Returns & Exchanges

At Kakadu Plum, we take pride in the quality of our native Australian superfoods and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or are found to be defective within 14 days of delivery.

1

Contact Support

Email our customer service team with your order number and a brief explanation of why you need to return the product.

2

Provide Documentation

Attach clear photographs of the damaged product and the original packaging to help us process your claim quickly.

3

Await Authorization

Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) if the return is approved.

4

Receive Refund or Replacement

Once approved, we will either ship a fresh replacement or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing